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Weekly briefing: Hospitality has a 'boring' problem
with Donte Johnson and Jason Bass
Josiah Mackenzie
April 09, 2023
“Hospitality has a ‘boring’ problem more than a staffing problem.”
I’m not going to give you yet another article about staffing challenges today. Instead, let’s focus on the problems behind the problem, which include (the wrong) culture and structural ways the hotel industry has operated.
To do this, I want you to hear from Donte Johnson and Jason Bass at Revival Baltimore (a JDV by Hyatt hotel). You can listen to my conversations with them on Hospitality Daily - I replayed them over and over again this week as I was thinking about this - but if you only read one thing this week, I suggest it’s the article they shared below.
with Donte Johnson and Jason Bass
In this article, you’ll learn about:
How the experience Donte had when applying for his first hotel job shaped the way he operates today
Ways to define culture
How to measure the impact of culture
Revisiting dress codes and grooming standards to welcome people to work in hotels
The problem with “polish”
What Donte and Jason look for when hiring
Quote of the week
Just 12% of respondents want hotels to operate how they did before the pandemic.
Photo of the week
Last week, Sloan Dean shared his case study with us on rebuilding the culture at Remington Hotels. This week, my LinkedIn feed was full of photos from their Thrive conference which made me smile - including this one of the more than 26 new people inducted into their President’s Club.
How are you using events like these to build your culture? Reply to this email and I’d love to hear from you.
Cayuga Collection President Hans Pfister shared why we need leadership offsites now - and how they planned and hosted their offsite if you’re looking for more inspiration.
Podcast of the week
Dan Ryan interviewed me for Defining Hospitality last summer, and I’ve enjoyed the other guests he’s had on his podcast since then. I encourage you to listen to his latest episode, where Chip Conley shares about being a “Modern Elder” and more.
More for you
What is Impact Hospitality? by Jason Bass
The "back of the house" vs "front of the house” divide by Richard Garcia
Don't make training mandatory, make competence mandatory by Szilvia Olah
Graduate Hotels expands partnership with The Lebron James Family Foundation to educate aspiring hospitality professionals
What did you think of this week's briefing? |